The customer acknowledges having knowledge of the general conditions of sale of EXTROM SA (below).

However, the following special conditions apply to orders entrusted to us via our internet platform and are intended more specifically for non-professional customers.

The sales prices indicated on our website are inclusive of Belgian VAT (21%).

Shipping costs are not included and are the responsibility of the customer.

The items ordered are payable when ordering, before shipping.

Secure payment via our Paypal service, by credit cards or by bank transfer, at the customer's choice.

The items ordered are shipped upon receipt of payment and are delivered within an indicative timeframe. 24/48 hours on Benelux, 48/72 for France and 3 to 6 working days for other European countries.

Items in stock are available unless sold in the meantime. Delivery times are given for information only: any delays in delivery cannot give rise to any compensation whatsoever. In other words, no compensation can be due for late delivery.

The customer cannot take advantage of this delay to refuse the sale.

The non-professional has the right to return the items ordered within a maximum period of 14 days from the date of delivery, unless otherwise stated in the catalog.

Returned goods, at the buyer's expense, must be returned in their original condition, original packaging, in immaculate condition and with instructions for use if applicable.

The reimbursement of returned goods, in accordance with the above, will take place within 8 days by bank transfer, to the account indicated by the customer.

1.1. The general conditions listed below apply to any order that is given to us and to any offer or delivery from our services. The buyer is supposed to know the terms of sale and delivery.

Any order implies on the part of the buyer the acceptance of the general conditions. The execution of the order is subject to these general conditions of SA EXTROM, to the express exclusion of the buyer’s general conditions, even if these are communicated subsequently. Any deviation from the general conditions will only be enforceable against EXTROM SA in the event of written and explicit acceptance by EXTROM SA.

The indications concerning weight, volume, power, price and other data, included in the catalog; in brochures or in offers are given only as an indication. They only become binding in the event of written and express agreement concerning these data. Technical changes are possible. In the event of a change of shape or color, following a modernization or an evolution of the goods, we deliver the most recent model.

The goods are delivered in the packaging unit specified by us.The technical indications included in the most recent catalog cancel and replace all previous publications. These general conditions shall prevail over all other general conditions or older general conditions of SA EXTROM.

We are not responsible for any printing errors.

The order and the sales contract are exclusively subject to Belgian law, to the general conditions attached to this and, where applicable, to the special conditions provided on the front.

1.2. SA EXTROM reserves the right to refuse an order or to stop its execution for reasons of its own. In this case, the agent will not be able to assert any right to compensation and the order will be canceled. goods already delivered will nevertheless be invoiced. In the event that commercial or administrative concessions are withdrawn from SA EXTROM, the order will be canceled. The goods already delivered will nevertheless be invoiced.

All the facts of the prince and the circumstances such as the strike, the lock-out, the fire, the flood, the shortage of material or means of transport, the breakdown of machinery, etc … are to be considered as assumptions of “foreign cause” or “force majeure” when they have the effect of making impossible, delaying or making delivery difficult. SA EXTROM will have to establish neither the unpredictability and irresistibility of the circumstance, nor the impossibility of performance of the contract. However, EXTROM reserves the right to extend the period of execution of the contract by a period equal to the duration of the foreign cause or force majeure or to terminate the contract without obligation or liability on its part if these facts may compromise the execution of the order according to the terms provided.

1.3. Any cancellation of an order on the part of the buyer must be established in writing. It is only valid with written acceptance by SA EXTROM. In the event of cancellation of a special manufacturing order, the buyer is liable for the full price of the order.

2.1. Prices are in euros and are exclusive of VAT. They only bind us after written confirmation from us, with mention of the period of validity. If, after having placed an order, the buyer wishes a specific packaging, method of delivery or delivery time, and as far as we accept this, the costs thus incurred will be the sole responsibility of the buyer.

2.2. The prices charged are those given in the written confirmation of the order, unless the seller is forced to adapt them taking into account the evolution of his fixed and / or variable costs following a change in their structure (raw materials , wages, energy, unexpected increase in international exchange rates, …). In this case, the new price mentioned on the front of the invoice is applicable.

2.3. Even if the orders or contracts relate to different goods or elements, the order is considered as one and indivisible. Unless expressly agreed otherwise, a deposit of 50% of the price of the order must be paid in cash when ordering. The balance is payable in cash on delivery.